/admin/customers) is your CRM. Every customer who has ever booked with you is here, with their full history.
What a customer record contains
For each customer, you can see:- Name and phone number (the unique identifier — same phone = same customer record)
- Email (optional, captured on the booking form)
- Total bookings (lifetime)
- No-show count — useful for spotting unreliable customers
- Last visit date
- Lifetime value — total amount paid across all bookings
- Booking history — every booking they’ve ever made, with status
Searching
Use the search bar at the top to find a customer by:- Name (partial match works)
- Phone number (with or without country code)
- Email address
Adding a customer manually
Most customers are created automatically when they book. If you want to pre-create a record (e.g., for a phone-in booking), click Add Customer at the top right and enter their name, phone, and email. When that customer later books online with the same phone number, the records merge automatically — no duplicates.Customer detail view
Clicking a customer opens their detail page with:- All their bookings (chronological, newest first)
- Notes field — private notes only visible to your team (e.g., “Prefers Sarah as stylist”, “Allergic to lavender”)
- Edit contact info — update name, phone, or email if they were entered incorrectly