/admin/bookings) is your daily command center. Every booking customers make appears here.
Booking statuses
| Status | Meaning |
|---|---|
| Pending Payment | Customer started booking but hasn’t paid yet. Expires automatically after the timeout you configure. |
| Pending Approval | (Free-tier / approval mode) Customer booked but you need to confirm or decline. |
| Confirmed | Booking is locked in. Customer received a confirmation email/text. |
| Done | The appointment happened and was completed. |
| Cancelled | Booking was cancelled (by you or the customer). |
| No Show | Customer didn’t show up for their confirmed booking. |
| Expired | Pending payment booking timed out without being paid. |
Common actions
Confirm a pending booking
If your business uses Require Approval mode, new bookings land as Pending Approval. Click the booking row → Confirm to accept it. The customer gets a confirmation email immediately.Mark a booking as done
After the appointment, click the booking → Mark as Done. This moves the booking out of your upcoming view and into your historical records (used for revenue reporting).Cancel a booking
Click the booking → Cancel. You’ll be asked for a reason (visible only to your team, not the customer). The customer is notified by email.Mark a no-show
Click the booking → No Show. Useful for tracking unreliable customers — your customer list shows total no-shows per person.Filtering
Use the filter bar at the top to narrow down bookings by:- Status (Confirmed, Pending, Done, etc.)
- Date range (today, this week, custom range)
- Service
- Customer name or phone
Each booking row shows
- Customer name + phone (click to view their full history)
- Service and scheduled time (in your local timezone)
- Payment amount + payment status (if applicable)
- Quick action buttons (Confirm / Cancel / Done / No Show)
Notifications
Customers receive automatic emails for:- Booking received (immediately on submission)
- Booking confirmed (when status moves to Confirmed)
- Daily reminder (the day before their appointment)
- Cancellation (when you cancel their booking)